Private Policy

Privacy Policy

Effective Date: March 5, 2026

ZHEJIANG ECOGRACE ENVIROTECH CO., LTD (“ECOGRACE,” “we,” “us,” or “our”) operates the website www.industrial-filter.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or submit inquiries through our forms.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, company name
  • Inquiry Details: Product specifications, order quantities, and project requirements you provide when requesting a quote
  • Technical Data: IP address, browser type, operating system, referring URLs, and pages visited (collected automatically via cookies and analytics tools)

2. How We Collect Information

We collect personal information through:

  • Contact forms and quote request forms on our website
  • Google Ads lead forms
  • Direct email correspondence
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide product quotations
  • To communicate with you about orders, shipments, and after-sales support
  • To improve our website, products, and services
  • To analyze website traffic and user behavior through Google Analytics
  • To send relevant product updates or promotions (only with your consent)

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party services that help us operate our website and business (e.g., Google Analytics, email hosting providers), bound by confidentiality obligations
  • Legal Requirements: When required by law, regulation, or legal process

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze site traffic and usage patterns (Google Analytics)
  • Support advertising and remarketing campaigns (Google Ads)

You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiry and quotation records are typically retained for up to 3 years.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Objection: Object to the processing of your data for marketing purposes
  • Portability: Request transfer of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: